Effective Date: July 1, 2026
Thank you for choosing Penny Bids. Please read this Refund & Cancellation Policy carefully before purchasing a membership or participating in our auctions.
1. Membership Fees
Penny Bids Membership provides access to member-only auctions.
Once a membership has been activated and access has been granted, membership fees are generally non-refundable, except where required by applicable law.
If a duplicate membership charge or billing error occurs, please contact us promptly so we can investigate and resolve the issue.
2. Membership Cancellation
You may cancel your membership at any time through your account or by contacting Penny Bids.
Cancellation will stop future recurring membership charges.
Unless required by law, cancellation does not entitle you to a refund for the current billing period.
Your membership benefits remain active until the end of the paid membership period.
3. Auction Purchases
Winning an auction creates a commitment to purchase the item.
Winning bidders are responsible for:
- Paying the winning bid amount.
- Paying applicable shipping charges.
- Paying applicable taxes.
Failure to complete payment within the required timeframe may result in:
- Cancellation of the order.
- Suspension or permanent termination of your account.
- Restriction from participating in future auctions.
4. Returns
If you receive an item that is:
- Damaged during shipping,
- Defective upon arrival, or
- Materially different from its description,
please contact Penny Bids within 7 days of delivery.
We may request photographs or additional information before determining the appropriate resolution.
Approved claims may result in:
- A replacement (when available),
- Store credit, or
- A refund, depending on the circumstances.
5. Non-Returnable Items
Unless required by law, the following are generally not eligible for return or refund:
- Membership fees after activation.
- Items damaged due to misuse or neglect.
- Items altered after delivery.
- Products marked as final sale.
6. Order Cancellation
Penny Bids reserves the right to cancel an order if:
- Payment cannot be processed.
- Fraud or unauthorized activity is suspected.
- The item becomes unavailable due to circumstances beyond our control.
- A pricing or listing error occurred.
If Penny Bids cancels an order before shipment, any payment collected for that order will be refunded.
7. Shipping Issues
If your shipment is lost or significantly delayed, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
8. Chargebacks
Customers should contact Penny Bids before initiating a chargeback with their payment provider.
Fraudulent or abusive chargebacks may result in suspension or permanent termination of your Penny Bids account.
9. Contact Us
If you have questions about this Refund & Cancellation Policy or need assistance with a purchase, please contact us through the Penny Bids Contact page.
Next page after this
The next legal page I recommend is your Shipping Policy. It explains shipping methods, processing times, delivery estimates, lost packages, and customer responsibilities. It helps set expectations and reduce customer service issues.